We walk in primetime on a Saturday night at ~6pm. There are only 4 or 5 tables with people. The hostess goes to seat us and only has 1 menu available for my wife and I and no kids menu available for my son. Not a great start.
All in all, I see the potential in this place. I want to like it. It needs a decent manager to come in and clean up some of these basic little things though. Until there is someone new running the show there and the staff gets some training, you're better off avoiding this place.
There is definitely potential here (good location, scenic view of the lake, some good bits of food) but this place is being grossly mismanaged right now. If the owner has an outside manager, they need to fire them. If the owner is also acting as the manager, they need to hire a manager who knows what they are doing.
The waitress comes over after several minutes of waiting and takes our food order and doesn't ask us anything about drinks. It turns out it is her second day on the job and she is already thrown in the deep end without someone to train her or shadow.
The food overall was good and the waitress did her best to keep us happy. No complaints with her effort but she was just clearly new.
This was an amazingly BAD experience!!! The atmosphere was amazing as my family of four and I were excited by the presentation of the food....nevertheless, we were quickly forgotten from the moment we arrived...20 minutes after our arrival we asked to get water and from there it only went worse. Families that had arrived after us were served promptly and had even left before our food had even been brought to our table...the cruel irony is that our food never arrived...after 1.5 hours after our arrival and the food not available...we were fed up (no pun) and decided to leave...I asked to speak with the manager and acknowledged my disappointment with the service and she could offer no explanation with the incredibly disappointing service from this hospitality industry...do yourself a favor and go to Culver's...you have better luck.
At the end, we get the bill. We assume the waitress is going to come back and grab my credit card but never does. Ok..... I walk to the front desk thinking I need to pay there. Several employees walk by without saying a word or helping us. Finally, our waitress sees us and says that we need to pay at the back bar area. We cross the dining all and go to pay in there but no one is manning the register. We wait several more minutes before being able to flag someone down.
This was the most disappointing dining experience in a very long time. Three out of four dinners were left more than half uneaten. Brisket was cold, tough and sinewy. Probably cooked, sliced, put in fridge then reheated. I don't even know how to describe the ribs. Warm at best with a very odd texture. Chicken was tough, not sure if cooked through. The flavor of the prime rib was good, but served well done when ordered rare. Salad bar ok. Simply, avoid this place. Service no better than food.
We finally had a chance to stop and eat here. Was the worst food and service I've had in a very long time. The prime rib was tender but had no flavoring what so ever. The best and only good part about our food that we ordered was our fries and plain baked potato. They were the only things that had flavoring. Also the waitress seemed to be on something and was very flakey.
Good food, poor service. Waited over 20 after eating and finally had to go to the hostess to ask for our bill. Waiter finally brought it to us, but didn't apologize at all.
Link Family Smokehouse is a US Bar based in Ashland, Wisconsin. Link Family Smokehouse is located at 30580 US-2, Ashland, WI 54806, USA.
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